Patient & Visitor Guide

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Registration and Admission

Outpatient Appointment/Registration

Our patient care staff will be glad to book an appointment with your doctor over the phone or you can directly book your appointment online or just walk-in. Outpatient appointment is taken to either consult your doctor for examination or treatment at the hospital. When you book an appointment online, the responsible staff member will get in touch with you, in case it’s required. You may also arrive 15 minutes before your outpatient appointment and ask for more information at the OPD reception. We will gladly provide directions from there. If possible, we will accompany you to the department.

In-patient Stay

Department co-ordinator will book your in-patient stay at Astra Hospitals for the pre-scheduled dates. Please read our recommendations for a hospital stay before packing your bag. On the day of the admission, please come straight to the admissions office that is located in the ground floor. After completing the admission formalities, a member of our staff will accompany you to the designated department or directly to your room, whichever is appropriate. If a surgical operation is due to take place on the day of admission, please arrive on an empty stomach, i.e. do not eat any solid food from midnight. You can drink still water up to one hour before most surgical procedures. Please bring in all of the following documents with you

Personal ID (identity card, passport or aadhar card)
Insurance card (health insurance)
Doctor’s referral letter, if available
Documents from prior examinations (x-rays, medical reports, etc.)

Visitors wishing to see the patient should strictly adhere to visiting hours. Your in-patient co-ordinator will assist you with the timings followed.

Billing and Insurance

Billing

A well-organized Billing Department is all set to support your smooth discharge from the hospital. Depending upon the number of days of hospitalization required even before your admission, our billing department, after consulting your doctor, will give a rough estimate to you. Payments are accepted in Cash, through Card (Credit/Debit).

Insurance

Astra Hospital, Bangalore is committed to ensure a smooth Insurance Claim process. You are requested to kindly furnish all details with respect to your medical insurance to our representative at the Insurance Help desk. Any medical expense which is not supported by insurance companies will be informed to you well in advance.

Insurance and TPAs

THE NEW INDIA ASSURANCE COMPANY LIMITED
LIBERTY GENERAL INSURACE LIMITED
HDFC ERGO HEALTH INSURANCE LIMITED
UNITED HEALTH CARE PAREKH INSURANCE TPA PRIVATE LIMITED
MEDSAVE HEALTH INSURANCE TPA LIMITED
PARAMOUNT HEALTH SERVICE & INSURANCE TPA LIMITED
MD INDIA HEALTH INSURANCE TPA PRIVATE LIMITED
HEALTH INDIA INSURANCE TPA SERVICES PRIVATE LIMITED
RAKSHA HELATH INSURANCE TPA PRIVATE LIMITED
UNIVERSAL SOMPO GENERAL INSURANCE COMPANY LIMITED
SAFEWAY INSURANCE TPA SERVICES PRIVATE LIMITED
GOODHEALTH INSURANCE TPA LIMITED
VIPUL MEDCORP INSURANCE TPA PRIVATE LIMITED
HERITAGE HEALTH INSURANCE TPA PRIVATE LIMITED
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
VIDAL HEALTH INSURANCE TPA PRIVATE LIMITED
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED
RELIANCE GENERAL INSURANCE COMPANY LIMITED
CARE HEALTH INSURANCE LIMITED

International Patients

Our Clinical Excellence is rooted in our exceptional team of medical specialists, and highly trained nurses and para medical professionals. Patient centricity is at the heart of everything we do at Astra Hospitals.

The Dynamic team of medical and non-medical staff, the comprehensive services and the world-class facilities are what define the excellent Astra International Patient Care Centre.

We provide the best support for your advanced treatment

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